Canada is a wonderful place to live, and a marvelous place to work! In all places, there is a heavy influence on the workplace culture from the culture of the country you are working in. For this reason, I believe it is very important to explain Canada’s workplace culture and give you all the 10 things I believe you should know and consider when deciding to or when you are working in Canada.
1. Body Language:
Body language is vital in all cultures. You must hold yourself in a professional and confident manner; stand up straight, smile, firm handshake, etc. Body language gives a lasting impression and sets the tone for the workplace and future interactions. Having a bad first impression can lead to sourness and lead to less fortunate outcomes.
2. Personal Presentation:
Personal presentation and dressing to impress are very important. Make sure you have done your research and know the dress code. When in double, business casual is often a go-to. There is a common saying in Canada, ‘Dress for the job you want, not the job you have.’ When dressing for work or an interview, it is common to avoid jeans and shorts and try to dress more conservatively. Always ensure your face and hair are clean and tidy. Since this is the time of COVID safety, please bring a mask and mask up during your interview. And lastly, avoid perfumes and extra fragrances. Often there are individuals allergic and thus most places say fragrance-free.
3. Personal Space:
Personal space is huge in Canada, especially in the workplace. Living in the COVID pandemic, this issue is often not seen. You can often get close for formal greetings or a handshake but afterward, keep your 6-foot distance when possible. Always be courteous and wash your hands accordingly.
4. Eye Contact:
Eye contact is often one of the hardest skills to master, however, it can be one of the most important. Having good eye contact shows trustworthiness and indicates interest while in conversation. It indicates personal confidence. There is a fine line though, between good eye contact and staring. Staring can make people uncomfortable. Remember to look away from time to time.
5. Shaking Hands:
As mentioned before, a firm handshake can really show your confidence and is a great way to show your intent. A handshake should be about 3-5 seconds, allowing for quick greetings and introduction of your name. It is quick but effective.
6. Greetings:
When first meeting someone, it is expected that you introduce yourself with your full name. You can often use Ma’am or Sir, however, you mustn’t misgender them. You can always ask what they want to be referred to as. In Canadian workplaces, things are often more casual and employees and management often talk on a first-name basis. When leaving and entering the workplace, it is customary to say hello and goodnight or good morning. It makes the workplace more relaxed and comforting.
7. Media Use:
Social media is used by almost all individuals and companies here in Canada. Often companies use social media for job postings and to promote their products and services. However, there is a line between work use and personal use. It is important to only use work accounts for work activities during working hours. Remember to keep all personal social media time for personal hours; breaks, lunch, after hours, etc. It is also common practice to not have your mobile device out in front of customers. Some businesses use social media like WhatsApp to have employee or management group chats. This helps switch shifts or need to call in sick. Always check your company’s policies.
8. Socializing:
In Canadian workplace culture, being social and friendly with your colleagues is strongly encouraged. Teamwork and collaboration, team building and moral boosting can all be accomplished via socializing. Getting to know everyone can be an asset, just ensure you remain professional in the workplace and leave certain discussions away from customers or clients. More personal conversations can occur over breaks or when there are no customers around. Make sure clients and customers remain in priority over any conversation. It is also customary to avoid certain topics such as religion, politics, gossiping about others, and avoid foul language.
9. Questions:
It is very culturally common to have an open workplace. This means that employers will encourage you to ask questions and clarify things. IF you do not understand or need assistance with something, you are strongly encouraged to seek help. By asking questions, this will decrease mistakes. It is efficient and effective workplace cultural practice.
10. Workplace Values and Etiquette:
Workplaces have many values and etiquette that are standard across the board. Some of the following five are non-exhaustive but vital:
- Kindness: assist others when needed; saying please and thank you
- Loyalty: brands and companies love loyalty from their employees, sport their products and show passion for your brand, even off the clock; be an ambassador
- Fairness: treat all colleagues and clients with equality, do not assume anything; always treat people with respect and always try to smile
- Punctuality: be on time for your shifts; it is customary to arrive 10-15 minutes early for your shift. This gives you time to settle, put your stuff away in the break-room, and start work at the start time.
- Courtesy: always be open with your colleagues and employers. If you are going to be late, call. If an emergency comes up, call. Employers are human and understand that life happens. Assist people when they need help, even open doors for others. Clean up after yourself and leave areas clean for the next colleague. Never make assumptions!
I hope these 10 important Canadian workplace culture notes assist you in understanding the Canadian culture while in the workplace. These topics also can cross over into volunteer placements or non-profit volunteer opportunities.
If you have any questions, comments, or ideas, please share them with us! We love hearing from you!
Bon Voyage Voyagers!
Your Captain Amelia <3
